How do I add my bank details and release payments?
To add your bank details and release payments in Zbooni, follow these steps:
- Log in to your Zbooni app.
- Tap on “Store.”
- Tap on “Wallet.”
- Tap "Add" or “Edit” next to "Payout Method."
- Enter your bank details and save.
- Find the option to release payments within the wallet section.
- Confirm and process the payout. This may involve verifying transaction details and confirming the transfer amount to your bank account.
Why can't I release my balance in the wallet?
Each order needs to be completed for a mature period of 7 days to become eligible for payout. You can track the status and eligibility of each order for payout directly from your dashboard:
- Log in to your Dashboard.
- Navigate to the "Orders" section.
- Check the order status to track payout eligibility.
- Once an order meets the criteria (completed for 7 days), it will be eligible for payout.
- Initiate the payout directly from the app or dashboard.
What is Instant Payout?
Zbooni now offers an instant payout option for merchants who have successfully completed two payouts. Here’s how it works:
- Eligibility: After completing two payouts, merchants can request an instant payout through the Zbooni mobile app.
- Approval Process: Requests for an instant payout are subject to approval by Zbooni's compliance team.
- Fee Structure: Zbooni charges an additional fee of 1.5% plus VAT on orders that haven't been completed for 7 days. This fee applies to orders paid out instantly instead of waiting for the standard payout timeline.
- Benefit: Faster access to funds and improved cash flow.
If you would like more information on using the instant payout feature, you can contact Zbooni customer support team.
Why is the payout release not automated on Zbooni?
We do not automate payout releases to give you control over payout frequencies. By allowing you to initiate payouts, we ensure you can manage when and how funds are released while minimizing payout fees associated with each transaction.
How can I view my wallet & payouts?
Follow the steps in this article.
Is there a maximum amount I can withdraw from my wallet?
There's no specific maximum withdrawal limit as long as the funds are eligible for payout. However, if you encounter issues with large withdrawals, please contact our support team for assistance.
How long can I keep the money in my Zbooni wallet?
You can keep the money in your Zbooni wallet for as long as you want.
If you encounter any issues or need further assistance, Zbooni’s customer support team is available to help.