Request a refund:
You can request a refund on Zbooni by following the below simple steps:
-
Compose an Email:
- Send an email to Refunds@zbooni.com from your registered email address with Zbooni.
-
Include Order Details:
- Mention the specific order number for which you are requesting a refund.
-
Specify Refund Type:
- Clearly state whether the refund is for a total amount or a partial refund.
-
Wait for Processing:
- Zbooni will process the refund. Refunds are typically issued using the same payment method used for the original transaction.
-
Processing Time:
- The refund process usually takes between 7 to 14 days to complete.
Zbooni's operations team will reach out to you if any extra clarifications are needed.
How to view your refunds?
1. Go to the "order" section on the app or dashboard, and click on one of the order details.
2. Alternatively, head to "Payouts" on the Dashboard and click on one of the payout IDs. If you scroll down, you'll be able to see your total Refund Fees.
If you need specific guidance or more questions, contact Zbooni's support team.