Customer feedback is crucial for your business and is easily accessible on Zbooni.
By actively managing your ratings and reviews, you can gain valuable insights, build trust with potential customers, and ultimately grow your business on Zbooni.
How Zbooni Helps You Manage Ratings and Reviews
- Comprehensive View: All your ratings and reviews are located in one place, giving you a complete view of your customers' feedback and purchasing experiences.
- Feature Top Reviews: Highlight top-rated reviews on your cShop to build trust with potential buyers and boost your online credibility.
Benefits of Ratings and Reviews
- Gain Customer Insights: Identify areas for improvement and make data-driven decisions to enhance the customer experience.
- Build Trust and Credibility: Positive reviews act as social proof, showcasing your strengths and building a strong online reputation.
- Powerful Marketing Tool: Integrate positive reviews into your marketing content and share them across social media to attract new customers.
What Do Ratings and Reviews Cover?
- Focus on Buying Experience: Ratings and reviews are prompted after a customer completes a purchase, focusing on their overall buying experience with you, not necessarily the specific product or service.
- Automatic Publishing: Ratings and reviews with 4.8 and above are automatically published. Ratings and reviews lower than 4.8 are not published but can be reviewed and managed by you.
How to Manage Your Ratings & Reviews:
You can easily manage your ratings and reviews directly from your Zbooni dashboard:
- Log in to your Zbooni dashboard
- Click on "Ratings & Reviews" from the left-side panel
- You can:
- View your overall store rating
- Choose to feature reviews on your cShop
- Choose to unpublish reviews on your cShop
Note: Reviews with 4.8 stars and above are automatically published by default.
Want to See Your Ratings?
Head to your cShop link and click on the rating displayed under your store name!